Customer service
Competencies screened
- Active listening
- Clear communication
- Problem resolution
- Empathy
- Patience / composure
- Ownership
- Reliability / accuracy
- Adaptability
Hire People Who Keep
Customers Coming Back
Bilingual customer service and success talent, across Canada and globally.
Hire NowOur approach
Find the people customers can count on
A friendly interview is only part of the picture. We use customer scenarios to find people who resolve problems, follow through, and build lasting relationships.
- Resolve the real issue. See how candidates listen, clarify the problem, and agree on a useful next step.
- Protect the relationship. Explore how they handle frustration, recover trust, and recognize renewal risks.
- Deliver in both languages. Assess the customer conversations your role requires in English and French.
Build your customer operations team
Find top bilingual customer talent across Canada and Globally.
Customer success
Competencies screened
- Onboarding
- Adoption management
- Relationship management
- Retention-risk management
- Analytical thinking
- Proactive communication
- Problem-solving
- Cross-functional coordination
Recruitment pricing
What will it cost to hire?
Compare a 25% recruitment fee with MS2's flat-rate pricing.
Agency at 25%
$10,76425% of $43,056 annual salary
MS2 Bilingual
$5,799Recruit Lite · Non-management roles
- Starting fee
- $799
- Success fee, only when you hire
- $5,000
Save with MS2$4,965