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Customer support professional listening to a call at his desk

Hire People Who Keep
Customers Coming Back

Bilingual customer service and success talent, across Canada and globally.

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Our approach

Find the people customers can count on

A friendly interview is only part of the picture. We use customer scenarios to find people who resolve problems, follow through, and build lasting relationships.

  • Resolve the real issue. See how candidates listen, clarify the problem, and agree on a useful next step.
  • Protect the relationship. Explore how they handle frustration, recover trust, and recognize renewal risks.
  • Deliver in both languages. Assess the customer conversations your role requires in English and French.
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Customer service scenario: a headset-wearing representative listens to a customer with an incorrect delivery and arranges a replacement. The assessment checks listening, resolution and follow-up.

Build your customer operations team

Find top bilingual customer talent across Canada and Globally.

Customer service representative listening through a headset

Customer service

Competencies screened

  • Active listening
  • Clear communication
  • Problem resolution
  • Empathy
  • Patience / composure
  • Ownership
  • Reliability / accuracy
  • Adaptability
Customer success professional discussing an onboarding plan on a video call

Customer success

Competencies screened

  • Onboarding
  • Adoption management
  • Relationship management
  • Retention-risk management
  • Analytical thinking
  • Proactive communication
  • Problem-solving
  • Cross-functional coordination

Recruitment pricing

What will it cost to hire?

Compare a 25% recruitment fee with MS2's flat-rate pricing.

Choose your role

Canadian hourly average annualized at 40 hours × 52 weeks. Edit it to match your role.

Agency at 25%

$10,764

25% of $43,056 annual salary

MS2 Bilingual

$5,799

Recruit Lite · Non-management roles

Starting fee
$799
Success fee, only when you hire
$5,000
Save with MS2$4,965
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