Tier 1 support
Competencies screened
- Systematic troubleshooting
- Technical fundamentals
- Clear communication
- Active listening
- Customer empathy
- Documentation
- Escalation judgment
- Ownership
Hire IT Talent That
Keeps People Working
Bilingual technical support talent, across Canada and globally.
Embaucher maintenantOur approach
Find problem solvers who put people first
Certifications tell you what someone has studied. Real support scenarios show how they investigate a problem, explain the next step, and get users back to work.
- Restore service with sound judgment. See how candidates diagnose the issue and choose a safe, practical next step.
- Make complex problems understandable. Assess clear explanations and patient support in English and French.
- Resolve more than the ticket. Look for useful documentation, timely escalation, and checks that the fix works.
Build your technical support team
Find top bilingual IT talent across Canada and Globally.
Tier 2 support
Competencies screened
- Advanced troubleshooting
- Root-cause analysis
- Technical knowledge
- Escalation management
- Diagnostic tools
- Documentation
- Technical communication
- Prioritization
Recruitment pricing
What will it cost to hire?
Compare a 25% recruitment fee with MS2's flat-rate pricing.
Agency at 25%
$18,09325% of $72,372 annual salary
MS2 Bilingual
$5,799Recruit Lite · Non-management roles
- Starting fee
- $799
- Success fee, only when you hire
- $5,000
Save with MS2$12,294